Complaints & Support
Tell us what went wrong
Every complaint gets a reference number, an acknowledgement and a documented resolution.
How it works
What happens next
- SubmitYou receive a reference number straight away.
- AcknowledgementWe confirm receipt within 2 business days.
- InvestigationThe responsible team reviews it and may contact you.
- ResolutionWe tell you the outcome and record how it was resolved.
- EscalationNot satisfied? Ask for a review by a senior manager.
Your security
Alpha Execution will never ask for your broker password, investor password, one-time codes or private keys. Do not enter them in any form or message.